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Tasman District Council has selected HCLTech to provide a contemporary digital user experiences to employees and residents of the district in the north of the South Island.
HCLTech will deploy Microsoft Dynamics 365 to drive more meaningful interactions between the council’s 58,000 residents and staff.
The new digital systems will leverage GenAI and automation technologies to ensure faster and more streamlined processing of customer service requests and application lodgements.
“Our goal is simple: We need to change how we do things if we are to meet the demands of our growing community now and in the future,” said Tasman District Council CEO Leonie Rae.
“Moving to a modern digital platform will create efficiencies in how we work, which will support staff and improve service delivery and will facilitate greater engagement and collaboration opportunities with our community.”
HCLTech executive vice-president and country manager for A/NZ Sonia Eland said the council is aiming to develop a digital foundation that was flexible and scalable enough to meet its current and future needs.
“The partnership will enable residents to interact with the council anytime, anywhere and in any way that suits them,” she said.
Last year, the council selected Assurity Consulting as its strategic test and business analysis partner to modernise its digital landscape and enable improved and expanded citizen services.
Among those developments, The council’s digital improvement programme had an overall budget of $12.2 million of which $5 million had been spent by early August 2023, according to council records.
The council also implemented new HR software, Jemini from Fusion 5, and payroll software from Affinity.
Fifty-eight internal database applications were also being moved to the cloud in six groups with 12 of these competed by March 2023. That transition was expected to be completed in the first half of 2024.
Virtual servers were also being moved out of the council’s in-house data centre to the Softsource vBridge cloud in Auckland.
HCLTech, which has been operating in New Zealand since 1999, reported $84.8 million in local revenue in the year to the end of March 2024, up from $82.7 million in 2023. Net profit also lifted, from $1.8 million to $2.2 million year-on-year.