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Toyota Financial Services NZ (TFC) has replaced “multitudes” of API-to-API integrations with Boomi Enterprise Platform, opening up hundreds of terabytes of data for use by the business.
Information technology application manager Doug Matthews said data about customers, employees, products and operations were stored across multiple systems used by the company’s several brands.
Under its bonnet, the company houses Toyota Fleet Management, Mazda Finance, car sharing service Cityhop, and the recently acquired Ezi Car Rentals.
Information silos – from website enquiries to product purchases or customer support tickets – made it tough for TFS to understand its customers and imposed a barrier between brands, with customer profiles isolated.
TFS’ IT team was also slowed by the need to build complex and time-consuming integrations, preventing them from making needed line-of-business technology improvements, such as customer portal modernisation or security advances.
The shift to the Boomi platform, implemented with the help of solutions provider Adaptiv, is now helping TFS achieve a 360-degree view of the business and its stakeholders to boost decision-making, scale for growth and become data-led.
Boomi’s integration platform as a service (iPaaS) allowed Adaptiv to connect TFS’ customer relationship management, Alfa asset finance system, Miles and Ridecell fleet management systems, SAP enterprise resource planning and Cars Plus registration telemetry system, alongside additional on-premises and cloud-based operational systems.
Adaptiv also uses Boomi DataHub to create a secure, single repository of customer and fleet information.
“We’ve helped TFS automate processes they used to have to do manually, which means the applications team can focus on moving the needle with time back for more strategic work,” said Philip Durrant, principal consultant at Adaptiv.
With its fleet and finance system data ingested, the company can maintain “golden records” (the valid version of a data element) once all data is migrated and mastered.
Toyota Fleet Management customers, for instance, now have real-time access to their data through the Miles fleet management portal, drastically improving staff productivity and significantly lowering customer service tickets now users are able to amend their own customer profiles.
“We will never go back to direct API to-API integrations – that was like dealing with a tangled phone line of connectivity,” TFS’ Matthews said.
Once all its data is synchronised by DataHub, the business will be able to further reduce administrative duties by providing its contact centre agents with a consolidated view of each customer.
The Boomi platform is also helping TFS build an open data environment, ready to introduce new systems and data and merge with the broader group as the company expands.