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Henry Timm, CEO of Phantom Technology Solutions, joins host Katie Bavoso in Part 1 of this two part episode of Channel Insider: Partner POV. Timm dives into compliance and security going hand in hand with education and explains how he incentivizes his staff to stay up to date on training. In a world where Timm says the barrier to entry to call one’s business a managed service provider is low, he invites stricter legislation to ensure competitors in his field know exactly what they’re getting into – as well as their customers. Timm also explores the subject of consolidation in the industry where MSPs are being bought up by private equity companies and creating a distance between “mega” shops and smaller boutique or startup MSPs. Is that sustainable? Can both exist successfully? Find out!
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