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Cyber security and IT management platform has its eyes set on more than doubling its headcount in its Asia Pacific (APAC) office in Sydney to reach 500 employees in country by the end of 2025.
Kaseya CEO Fred Voccola made the pledge during his keynote presentation at the Asia Pacific leg of its DattoCon conference on 13 November in Sydney, claiming that APAC is “a big market” for the vendor.
Elaborating further on the goal was Kaseya APAC VP and general manager Daniel Garcia, who said to ARN that the commitment may not be “an easy job for me to do,” but is excited by the opportunity for growth.
“We’re going to be bringing support, back up concierge and having dedicated solution architects that are going to help our MSP partners price and also provide the right technical solutions for backup,” he said.
Garcia also said that there’s going to develop the vendor’s account and technical account management teams, as well as build up its professional services offering.
He placed particular emphasis on Kaseya’s account management team as its “front line”, making sure they aren’t stretched too thin with too many partners and emphasised that they’re a key focus.
“We want to make sure that our account managers have the right amount of partners to ensure they have enough time to give dedicated time and attention to every single one of their partners,” Garcia said.
While building up its workforce is a recent announcement, he claimed that Kaseya doubling down on building its staff up is a global directive.
“That’s been in place for quite some time, and it has been a very key point for Kaseya’s, account management team and it’s something that we’re going to continue to do,” Garcia added.
“We want to make sure that each individual partner feels supported through this process; that they feel loved and special. That is a key objective for us.”
Voccola echoed Garcia’s sentiments, claiming the company has currently underhired for the regional hub.
He adding that he views Kaseya not as a technology, product or sales company but as a partner and customer company.
“Having as much locally as you can makes a difference,” he said to ARN.
“We’re growing like crazy, but we have a lot of hiring to do. Between account management, a SOC, a help desk, … support organisation, professional services, some QA teams …; we got to keep going.”